All Systems Operational
Account Management System Operational
Transaction Processing Operational
90 days ago
99.96 % uptime
Today
Point of Sale Terminals ? Operational
API Operational
Payments API Operational
Gateway Portal Operational
Gateway API Operational
Remittance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CHG-677 Essential scheduled maintenance Dec 5, 2022 21:00 - Dec 6, 2022 00:00 GMT
On Monday 5th December 2022 between 21:00-00:00 (GMT), we will be conducting essential maintenance.

Why this is happening
This is a planned change with no disruption to transactional processing anticipated.

Thank you for your patience and cooperation.

Posted on Dec 02, 2022 - 10:23 GMT
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022
Resolved - Cashflows experienced a slower than usual response time on Payments API between 19:07 and 19:50

Technical teams investigated and mitigated the slowness. Teams continue to monitor but the degradation has been mitigated

Nov 27, 19:00 GMT
Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 12:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 09:30 GMT
Scheduled - On Saturday 26th November 2022 between 09:30-12:00 (GMT), we will be conducting essential maintenance.

Why this is happening
This is a planned change with no disruption to transactional processing. However, reporting functions and real-time data will be unavailable during the maintenance window.

Thank you for your patience and cooperation.

Nov 24, 11:33 GMT
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Completed - The scheduled maintenance has been completed.
Nov 21, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:40 GMT
Scheduled - The previously communicated maintenance for this evening is running over the planned window.
This has now been extended to 23:00GMT.

There is no disruption to transactional processing. However, reporting functions and real-time data will be unavailable up to 23:00GMT

We apologise for any inconvenience this may cause you.

Nov 21, 21:36 GMT
Completed - The scheduled maintenance has been completed.
Nov 21, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:31 GMT
Scheduled - On Monday 21st November 2022 between 19:30-21:00 (GMT), we will be conducting essential maintenance.

Why this is happening
This is a planned change with no disruption to transactional processing. However, reporting functions and real-time data will be unavailable during the maintenance window.

Thank you for your patience and cooperation.

Nov 18, 12:54 GMT
Nov 20, 2022

No incidents reported.