Identified - The issue has been identified and technical teams will be determining the fix and establishing the safest time to deploy it.
Oct 20, 17:08 BST
Investigating - We are aware currently investigating a number of reports from our customers where a server error is being returned for a small number of transaction requests.

We apologise for any inconvenience this may be causing and our technical teams continue to work on the issue and determining the cause.
Oct 19, 17:03 BST
Account Management System Operational
Transaction Processing Operational
90 days ago
100.0 % uptime
Today
Point of Sale Terminals ? Operational
API Operational
Payments API Operational
Gateway Portal Operational
Gateway API Operational
Remittance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

Unresolved incident: Server error.

Oct 19, 2021
Oct 18, 2021
Resolved - As of 18:19 BST all remittance payments to our customers have been processed.
We apologies for any inconvenience this may have caused you today.
Oct 18, 18:30 BST
Update - Remittance payments continue to process with just under 40 left to process.
We apologise for any inconvenience this may have caused you.
Oct 18, 17:57 BST
Update - Cashflows banking provider has confirmed that the back log of remittance payments continue to be processed and are they are monitoring.
Oct 18, 16:24 BST
Monitoring - Cashflows banking provider has experienced a technical issue this morning which has caused delays in customer remittance payments being made.
We apologise for any inconvenience that this may have caused and have been advised that payments are beginning to be processed.
Oct 18, 15:08 BST
Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 BST
Scheduled - Our 3DS provider will be performing planned maintenance between 0100-0900 BST, 17 October 2021.

During this time their teams will be performing upgrades of storage devices, database maintenance and deploying software updates for critical infrastructure components.
Given the nature of the work they are advising all of their customers that there may be intermittent impact to transactions between 01:00 - 0330 BST.
They have scheduled this maintenance window purposely during the lowest transaction volumes for their global customers.
Oct 14, 12:55 BST
Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - All historic transactions have now been released and will be processed.
We apologise for the delay and any inconvenience this may have caused you.
Oct 14, 23:09 BST
Monitoring - The fix has now been implemented and we will continue to monitor.
Technical teams are currently investigating the historic transactions that have been delayed as a result and are formulating an action plan to ensure these are processed as soon we can safely do so.
Oct 13, 18:30 BST
Identified - The issue has been identified and technical teams are taking the necessary steps to fix.
We apologise for any delays this may have caused.
Oct 13, 17:06 BST
Investigating - We are aware that some payments between 10th October and today have been unexpectedly delayed. The issue is intermittent but continues to affect some customers.

We are actively investigating this issue, using all available resources.
Oct 13, 12:48 BST
Oct 13, 2021
Resolved - The incident has now been resolved, service has fully returned to normal.
We’re sorry for any inconvenience this may have caused you and your customers.
Oct 13, 07:09 BST
Identified - Cashflows has become aware of a third party incident that is impacting transaction processing for our customers.

Our technical team continue to work on a resolution to this issue. We apologise for the continued disruption to our service.
Oct 13, 04:17 BST
Investigating - We have identified an issue that may be impacting transaction processing.

Our technical teams are currently engaged and investigating.
We’ll update you every 30 minutes or when this has been resolved.

Thank you for your patience.
Oct 13, 03:45 BST
Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - Cashflows were alerted to a number of transactions requests being provided an invalid response error on 11th October between 21:58 BST and 22:08 BST.
We apologise for any inconvenience this may have caused.
Oct 11, 22:00 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:02 BST
Scheduled - On Monday 11th October between 18:00-21:00 BST, we will be performing routine maintenance on our platform.
No impact to transaction processing is anticipated during this activity.
Oct 8, 14:06 BST
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.