What has happened: Our Technical Teams have been monitoring for the last 45 minutes but still await feedback from MasterCard.
We're here to help: If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.
Kind regards, Service Management
Posted Aug 28, 2023 - 10:48 BST
Monitoring
What has happened: Transaction processing has returned to normal. We are speaking with Mastercard regarding this issue. Our technical teams are monitoring this closely.
We’re here to help: If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.
Kind regards, Service Management
Posted Aug 28, 2023 - 10:13 BST
Investigating
We are investigating a new issue: Technical teams are currently investigating a new issue that is causing Cashflows Services to be unavailable.
Guidance and next steps: Our technical teams are working hard to identify the cause of this issue as soon as possible. We know how important cash flow is and we understand that this is unwelcome news.
You do not need to do anything, but we request your patience while we resolve this situation. We will provide updates to our status page.
Updates will be posted every 30 minutes.
We apologise for any inconvenience this has caused.