INC-2510 Disruption to Transactional Processing.

Incident Report for Cashflows

Resolved

What has happened:

Between 11:00 and 11:05, there was an unplanned disruption to transactional processing (excluding CHP). We believe this was caused by one of the schemes services becoming unreliable.

The impact was mitigated and normal service resumed.

We're here to help:
If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using support@cashflows.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.

Kind regards'
Service Management

Posted Jun 13, 2023 - 12:31 BST

This incident affected: Transaction Processing, Payments API, and Gateway API.