What has happened: Between 20:00 and 20:58, there was an unplanned disruption to transactional processing. We believe this was caused by one of the schemes services becoming unreliable.
The impact was mitigated and normal service resumed.
This incident is now closed. We apologise again for any inconvenience this may have caused.
We're here to help: If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using firstname.lastname@example.org or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.
Kind regards' Service Management , Customer Support Team
Posted Jun 11, 2023 - 21:33 BST
We are investigating a new issue: Technical teams are currently investigating a new issue which is causing disruption to transactional processing.
Why did this happen? We are actively investigating the situation and will provide updates to our status page.
Guidance and next steps: Our technical teams are working hard to identify the cause of this issue as soon as possible. You do not need to do anything, but we request your patience while we resolve this situation.
We apologise for any inconvenience this may cause.
Kind regards, Service Management
Posted Jun 11, 2023 - 20:58 BST
This incident affected: Transaction Processing, API, Payments API, and Gateway API.