INC-1815 Transaction authorisation failures
Incident Report for Cashflows
Impact mitigated and no new system errors noted since 13:08 BST
Technical teams are happy that service has been restored to normal levels.
Thank you for your patience and apologies for the inconvenience this will have caused you today.
Posted Oct 14, 2022 - 13:30 BST
Working closely with a card scheme the impact has been mitigated
No system errors have been seen since 13:08 we are continuing to monitor
Thank you for your patience
Posted Oct 14, 2022 - 13:18 BST
We continue to see successful authorisations but are still experiencing a higher level of system errors than normal.
Cashflows are working closely with card schemes to understand what is being seen and continue to troubleshoot.
Posted Oct 14, 2022 - 12:56 BST
We are beginning to see an increase in successful authorisations.
Technical teams continue to work on fully restoring service.
Posted Oct 14, 2022 - 12:04 BST
All technical teams are engaged and continue to investigate the errors being seen.
We are actively working on identifying the cause.
Posted Oct 14, 2022 - 11:10 BST
Cashflows technical teams are currently investigating an increase in failed authorisations.
We apologise for any inconvenience this may be causing you and your customers - we are working hard to restore service.
Posted Oct 14, 2022 - 10:36 BST
This incident affected: Transaction Processing, Payments API, and Gateway API.