Impact mitigated and no new system errors noted since 13:08 BST Technical teams are happy that service has been restored to normal levels. Thank you for your patience and apologies for the inconvenience this will have caused you today.
Posted Oct 14, 2022 - 13:30 BST
Monitoring
Working closely with a card scheme the impact has been mitigated No system errors have been seen since 13:08 we are continuing to monitor Thank you for your patience
Posted Oct 14, 2022 - 13:18 BST
Update
We continue to see successful authorisations but are still experiencing a higher level of system errors than normal. Cashflows are working closely with card schemes to understand what is being seen and continue to troubleshoot.
Posted Oct 14, 2022 - 12:56 BST
Update
We are beginning to see an increase in successful authorisations. Technical teams continue to work on fully restoring service.
Posted Oct 14, 2022 - 12:04 BST
Update
All technical teams are engaged and continue to investigate the errors being seen. We are actively working on identifying the cause.
Posted Oct 14, 2022 - 11:10 BST
Investigating
Cashflows technical teams are currently investigating an increase in failed authorisations. We apologise for any inconvenience this may be causing you and your customers - we are working hard to restore service.
Posted Oct 14, 2022 - 10:36 BST
This incident affected: Transaction Processing, Payments API, and Gateway API.