What has happened: The fix has successfully resolved degraded service on AMS.
This incident is now closed. We apologise again for any inconvenience this may have caused.
We're here to help: If you need further information or support, please do not hesitate to contact our Customer Support team. You can email them using email@example.com or by calling 0330 128 9855, Option 1. They are on hand to help, each business day, Monday–Friday, 09:00-17:00.
Kind regards' Service Management , Customer Support Team
Posted Apr 05, 2023 - 15:10 BST
We are investigating a new issue: Technical teams are currently investigating a new issue which is causing degradation in our Account Management System (AMS).
Please note this is not impacting transactional processing.
What does this mean - Transactional data from 07:00 (UTC) may not be available within AMS . The reports generated within AMS may not be accurate post 07:00 (UTC).
Guidance and next steps: Our technical teams have identified the cause and are working to restore the service.
We apologise for any inconvenience this may have caused.
Kind regards, Service Management
Posted Apr 05, 2023 - 14:22 BST
This incident affected: Account Management System.